Introduction
The Mall Gift Card is available in euro (€) only. The Card is not a credit card, or a charge card, nor is it a debit card linked to a current account. It is a prepaid card which means that money must be loaded onto the Card at the time of purchase. The Card is issued by The Mall of Cyprus (MC) Plc subject to these terms and conditions.
Certain limits apply to the Card. A maximum value of €500 may be loaded onto the Card at the time of purchase, and the minimum load value is €20. Only full €1 amounts (or multiples thereof) may be loaded onto the Card. Additional amounts may not be loaded onto the Card at any time. Interest will not be payable in respect of Card balances.
You should look after the Card as we do not hold your personal details and we cannot link the Card to you.
The Card is available at the Information Desk of Mall of Cyprus, and payment for it is done only via debit or credit card.
1. Definitions
“Agreement” means the Agreement between you and us which includes these terms and conditions.
“Business Day” means any day from Monday to Friday excluding public holidays.
“Card” means The Mall Gift Card, a prepaid card denominated in euro.
“Card Transaction” means any transaction whereby the Card is used to pay for goods and/or services at Participating Retailers.
“Participating Retailer” means a supplier of goods and/or services available in Mall of Cyprus and Mall of Engomi which has agreed to accept the Card as payment for goods and/or services. A list of participating retailers can be found on the Mall of Cyprus and the Mall of Engomi Websites.
“Website” means the Mall of Cyprus website www.mallofcyprus.com or Mall of Engomi website www.mallofengomi.com.
“You” (or “you”) and “Your” (or “your”) means the person who purchased the Card or the person in possession of the Card from time to time who has been gifted the Card by the purchaser.
Contact Details
For balance enquiries: visit the Website
2. Card
2.1 The use of the Card is subject to the terms of this Agreement as may be varied by us from time to time. The current version of this Agreement is available on the Website. Purchase and or use of the Card constitutes your acceptance of it.
2.2 The Card will not be personalised; the cardholders name will not be printed on the Card. The Card is transferable by delivery. We will assume, unless otherwise advised, that the person using the Card is the rightful user of the Card.
2.3 The Card will normally be available for use immediately after the purchase; the Card may not be used in the intervening period.
2.4 You may use the Card, in accordance with any instructions issued by us from time to time, until the Card balance reaches zero, at which time this Agreement will automatically terminate and your right to use the Card will cease.
3. Funds Protection
3.1 The Mall of Cyprus (MC) Plc keeps all money exchanged for the Mall Gift Card in a bank account which is separate and segregated from the operations of Mall of Cyprus and Mall of Engomi.
4. Protecting Your Card
4.1 You must:
(a) treat the Card as if it were cash;
(b) take all reasonable care and precaution in the custody of the Card and keep your Card safe;
(c) keep your transaction receipts safe and dispose of them carefully; and
(d) never give your Card number or any other Card information to anyone unless you know who they are and why they need them.
4.2 We recommend that you protect your Card from scratches and exposure to magnets which may damage the Card and result in it not being readable when presented at a Participating Retailer as a form of payment.
5. Using Your Card
5.1 The Card may only be used in Participating Retailers at Mall of Cyprus and Mall of Engomi. The up to date list of Participating Retailers is available on the Website. The list of Participating Retailers may change from time to time.
5.2 We will debit the amount of all Card Transactions to the Card at the time the transaction takes place. You must not use the Card to spend more than the Card balance at any time. If you attempt to spend more than the Card balance your transaction will be declined.
5.3 You cannot stop a Card Transaction after it has been authorised. You authorise a Card Transaction by following the instructions provided by the Participating Retailer to authorise a transaction, which includes:
(a) swiping the Card over the card reader;
(b) where requested to do so, signing a receipt for the relevant Card Transaction;
(c) providing Card number and/or other details as requested.
The amount of the Card Transaction must be confirmed with the Participating Retailer at the time of authorisation.
5.4 We will not issue statements. You can obtain your Card balance by logging onto the Website You are responsible for monitoring your Card balance and for ensuring that there are sufficient funds on the Card always to pay for Card Transactions. The up to date Card balance will be available to view instantly.
5.5 If the amount of a Card Transaction which you wish to make using your Card is greater than the available balance, you can pay the difference by any other payment method accepted by the Participating Retailer.
5.6 Your Card expires 1 year after the date of purchase. At that time, any remaining balance on the card will be forfeited.
5.7 Neither Mall of Cyprus or Mall of Engomi will be liable for defects in any goods or services paid for using the Card. Any queries or complaints about such goods or services should be addressed to the relevant Participating Retailer(s).
6. Changes
6.1 We reserve the right always to introduce new terms and/or to vary or amend an existing term (including, without limitation, change the existing fees or introduce new fees) by giving you at least two months’ notice thereof on the Website or by whatever means we, in accordance with applicable legislation, deem appropriate at that time. You will be deemed to have accepted such revised Agreement, unless you tell us that you do not agree to the change prior to the change taking effect. In such circumstance, your rejection of the change shall be treated as notification that you wish to terminate this Agreement. We will refund the balance on your Card in accordance with the Clause 10 (Redemption) below.
7. Restrictions On Use Of The Card
7.1 The following Card limits will apply:
Minimum Load Amount €20
Maximum Load Amount €500
The amount you pay onto the Card must be in multiples of €1
7.2 The Card belongs to us. We may, at our reasonable discretion and without prior notice to you, restrict the use or operation of the Card in circumstances where:
- you are in breach of this Agreement
- we have reasonable grounds to suspect unauthorised use of the Card, fraud, theft or dishonesty; or
- we have any legal, regulatory or other objectively justifiable reason.
In such circumstances, we will be entitled to take such steps as we consider reasonably necessary to:
- block the use or operation of the Card;
- refuse to allow or authorise a Card Transaction;
- suspend, restrict or terminate your right to use the Card;
- withdraw the Card; or
This may include us or any person acting on our behalf (including a Participating Retailer or another company within our group) retaining the Card at any time without notice to you.
7.3 You must not use the Card: if
(a) after any notification of its withdrawal is given to you; or
(b) once the Card balance reaches zero; or
(c) as payment for any illegal purchase.
8. Restricted Transactions
8.1 The Card can be used for Card Transactions in participating outlets at Mall of Cyprus and Mall of Engomi only. The Card may not be used abroad.
8.2 The Card cannot be used in automated teller machines (“ATMs”) to obtain cash.
9. Theft, Loss Or Misuse Of Card
9.1 You should treat the Card as if it were cash. If the Card is lost, stolen, damaged or fails to operate correctly or if the Card number becomes known to any unauthorised person you must immediately notify Customer Services (details below).
The Mall of Cyprus (MC)Plc
3 Verginas Street
Strovolos 2025, Nicosia, Cyprus
[email protected]
Telephone: +357 22006209
10. Participating Retailers
10.1 It will be necessary in all cases, for a Participating Retailer to obtain authorisation from us or our agents to honour the Card for a particular Card Transaction; this is to ensure that there are sufficient funds on the Card. We may refuse to authorise a Card Transaction at any time if there are insufficient funds on the Card.
10.2 If a Participating Retailer becomes liable to make a refund to you, we will not credit the amount of any refund to the Card. All refunds are a matter between you and the relevant Participating Retailer.
10.3 The list of retailers may change from time to time and retailers listed may withdraw from the programme at any time. A list of currently participating retailers is available on the Website.
11. Data Protection
11.1 By purchasing the Card and using it, you agree that we can use your personal data in accordance with Our Privacy Policy. Our Privacy Policy is set out on Our Website, it includes details of the personal data that we collect, how it will be used, and who we pass it to.
11.2 You explicitly consent to us accessing, processing and retaining any information you provide to us for the purposes of providing payment services to you. This does not affect any rights and obligations you or we have under data protection legislation.
12. General
12.1 We will not be liable for any delay or failure in performing any of its obligations in respect of the Card, including without limitation any refunds resulting from incorrectly executed or unauthorised transactions, where such delay or failure occurs because of any abnormal or unforeseeable circumstances beyond our reasonable control, the consequences of which could not have been avoidable despite our efforts to the contrary, or where such delay or failure arose because of our obligations under any applicable law.
12.2 The accounts and records kept by us or on our behalf shall, in the absence of an obvious error, constitute sufficient evidence of any facts or events relied upon by us in connection with any Card Transaction or matter or dealing in relation to the Card.
12.3 You agree that Regulation 96 of the European Union (Payment Services) Regulations 2018 shall not apply to this Agreement that we may rely on our records of the use of the Card as sufficient evidence that the Card Transaction was authorised by you or that you have failed in gross negligence to keep your Card safe.
12.4 We may disclose details of the Card to any person acting as our agent in connection with the use or issue of the Card.
12.5 This Agreement shall be governed by and interpreted in accordance with the law of the Republic of Cyprus and is subject to the non-exclusive jurisdiction of the Cypriot Courts.
12.6 We may record or monitor phone calls with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
13. Complaints
If you are not satisfied with any aspect of the service offered, please contact Mall of Cyprus and Mall of Engomi Information Desk at +357 22006209, [email protected] or [email protected].
